h2m88 Privacy Policy

1. Introduction

h2m88 ("h2m88", "we", "us", "our") is committed to protecting the privacy and personal data of all members and visitors to the h2m88 platform accessible at h2m88.net ("the Platform"). This Privacy Policy ("Policy") describes how h2m88 collects, uses, stores, shares, and protects personal data in connection with the operation of its online gaming and sports betting services.

h2m88 operates as a data controller in respect of personal data collected from members and prospective members of the Platform. By registering an account, accessing the Platform, or otherwise interacting with h2m88's services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read in conjunction with the h2m88 Terms & Conditions, which govern your use of the Platform and are incorporated herein by reference.

2. Personal Data We Collect

h2m88 collects personal data through various means, including directly from you when you register, deposit, or contact support, and automatically through your use of the Platform. The categories of data we collect include:

2.1 Registration and Identity Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Residential address (including city, state, postcode, country);
• Email address and mobile phone number;
• Username and encrypted password;
• Government-issued identity document details (MyKad number, passport number) where required for KYC verification.

2.2 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods;
• Bank account details, e-wallet identifiers (Touch 'n Go, Boost, DuitNow, GrabPay), or card details used for transactions;
• Bet history, game history, and account balance records.

2.3 Technical and Usage Data

• IP address and approximate geolocation at the time of login;
• Device type, operating system, and browser version;
• Pages visited, session duration, and clickstream data;
• Cookie identifiers and similar tracking technologies (see Section 6).

2.4 Communications Data

• Records of communications with h2m88 customer support including live chat transcripts and email correspondence;
• Feedback, survey responses, and promotional communication preferences.

3. How h2m88 Uses Your Personal Data

h2m88 uses personal data collected from members for the following purposes:

• Account Management: To create, maintain, and administer your h2m88 account, including processing login requests, resetting passwords, and updating account details;
• Service Delivery: To provide access to the gaming, sportsbook, live casino, and related services available on the h2m88 Platform;
• Payments Processing: To process deposits, withdrawals, and refunds, and to maintain financial records for accounting and audit purposes;
• Identity Verification (KYC): To verify your identity, age (21+), and payment method ownership as required under h2m88's gaming license obligations and anti-money laundering regulations;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, collusion, money laundering, identity theft, and other prohibited activities;
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and instructions from competent regulatory and law enforcement authorities;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming patterns, administer responsible gaming tools (deposit limits, self-exclusion), and identify members who may require support;
• Marketing and Promotions: To send promotional offers, bonus notifications, and newsletters to members who have opted in to receive such communications. You may opt out at any time;
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and content of the h2m88 Platform.

4. Legal Basis for Processing

h2m88 processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing necessary to perform the contract between you and h2m88 (i.e., providing the gaming services you have requested);
• Legal Obligation: Processing required to comply with applicable laws, including KYC and anti-money laundering requirements;
• Legitimate Interests: Processing for h2m88's legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing of Personal Data

h2m88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. h2m88 may share your personal data with the following categories of third parties in the circumstances described:

• Payment Service Providers: Banks, e-wallet operators (Touch 'n Go, Boost, GrabPay), and payment processors to facilitate deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by h2m88 to conduct identity checks;
• Game Technology Providers: Licensed game providers who may receive anonymised session data for game performance and integrity purposes;
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or direction from a competent regulatory body, including h2m88's gaming license regulator;
• Anti-Fraud and AML Services: Third-party providers who assist h2m88 in detecting and preventing fraudulent activity and money laundering;
• IT Infrastructure and Cloud Services: Hosting and cloud service providers engaged by h2m88 to operate the Platform, subject to appropriate data processing agreements.

Where h2m88 engages third-party data processors, we require them to implement appropriate technical and organisational security measures and to process personal data only in accordance with h2m88's instructions.

6. Cookies and Tracking Technologies

h2m88 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) on the Platform for the following purposes:

• Essential Cookies: Required for the basic operation of the Platform, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how members use the Platform, enabling h2m88 to improve performance and user experience. Data collected is aggregated and does not identify individual members.
• Security Cookies: Used to detect and prevent fraudulent activity and to verify user identity during login sessions.

You may configure your browser settings to refuse or delete cookies, though this may affect certain Platform features. Continued use of the h2m88 Platform following acceptance of this Policy constitutes consent to the use of cookies as described above.

7. Data Retention

h2m88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any event for a minimum of five (5) years following account closure, to comply with anti-money laundering, tax, and regulatory record-keeping obligations. Financial transaction records may be retained for a longer period where required by applicable law.

Marketing preferences and communication records are retained for up to 3 years from the date of last interaction, unless you withdraw consent earlier. Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Your Privacy Rights

As a data subject, you have the following rights in relation to your personal data held by h2m88:

• Right of Access: You may request a copy of the personal data h2m88 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to h2m88's legal retention obligations;
• Right to Restriction: You may request that h2m88 restrict the processing of your personal data in certain circumstances;
• Right to Data Portability: You may request a copy of personal data you have provided to h2m88 in a structured, machine-readable format;
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time via account settings or by contacting support.

To exercise any of these rights, please contact h2m88 support via live chat or at the email address listed in Section 12. h2m88 will respond to all valid requests within 30 days. Identity verification may be required before any request is actioned.

9. Data Security

h2m88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and h2m88 servers;
• Encryption of sensitive personal data (including identity documents and financial data) in storage;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security assessments, penetration testing, and vulnerability management;
• Two-factor authentication options available to all members for account login.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, h2m88 will notify affected members in accordance with applicable regulatory obligations.

10. Children and Minors

The h2m88 Platform is strictly intended for adults aged 21 years and above. h2m88 does not knowingly collect personal data from individuals under the age of 21. If h2m88 becomes aware that personal data has been collected from a minor, the relevant account will be immediately closed, all data will be deleted, and any funds deposited will be returned. If you have reason to believe that a minor has accessed the h2m88 Platform, please contact our support team immediately.

11. Changes to This Privacy Policy

h2m88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered members via email notification or a prominent notice displayed on the Platform prior to the effective date of the changes. The date of the most recent revision is indicated at the top of this document. Your continued use of the h2m88 Platform following the effective date of any update constitutes your acceptance of the revised Policy. h2m88 recommends that you review this Policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by h2m88, please contact our Data Protection team:

Email: [email protected]
Live Chat: Available on the h2m88 Platform from 9:00 AM to 1:00 AM MYT, seven days a week.

h2m88 is committed to resolving all privacy-related enquiries promptly and in a manner consistent with your rights under applicable data protection law.