h2m88 Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "Player", "You") and h2m88 ("h2m88", "the Company", "We", "Us", "Our"), the operator of the online gaming platform accessible at h2m88.net ("the Platform"). By registering an account, logging in, depositing funds, or placing any wager on the h2m88 Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety, together with the h2m88 Privacy Policy and any product-specific rules that may be published on the Platform from time to time.

h2m88 operates under a license issued by an international gaming authority. The license details are available upon request via the h2m88 support team. These Terms are governed by the laws of the jurisdiction in which h2m88 holds its operating license.

If you do not agree with any part of these Terms, you must immediately cease use of the h2m88 Platform and close your account. Continued use of the Platform constitutes acceptance of any updated Terms as published.

2. Eligibility

To open and maintain an account with h2m88, you must satisfy all of the following conditions at the time of registration and at all times during which you hold an active account:

• You are at least 21 years of age. h2m88 is strictly an adult platform. We reserve the right to request proof of age at any time and to suspend any account where age cannot be verified.
• You are accessing the Platform from a jurisdiction in which online gaming is not prohibited under applicable law. It is your sole responsibility to ensure that your use of h2m88 is lawful in your jurisdiction.
• You are acting on your own behalf and not as an agent or nominee of any third party.
• You are not a current or former employee, director, officer, contractor, or close associate of h2m88 or any of its affiliated entities, game providers, or licensors.
• You have not previously had an h2m88 account closed or suspended for a breach of these Terms.
• You are not on any self-exclusion register maintained by h2m88 or a recognised responsible gaming authority.

h2m88 reserves the right to refuse registration, suspend, or close any account where eligibility requirements are not met, without obligation to provide a reason.

3. Account Registration and Verification

Each individual may hold one (1) h2m88 account only. Creating duplicate accounts is a material breach of these Terms and may result in immediate closure of all associated accounts and forfeiture of balances.

When registering, you agree to provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, and valid contact details. You must promptly update your account details if any information changes.

Know Your Customer (KYC)

h2m88 is required to verify the identity of its members as a condition of its operating license. Before processing your first withdrawal – and at any time h2m88 deems appropriate – you may be required to submit identity verification documents including, but not limited to:

• A copy of your valid national identity card (MyKad), passport, or other government-issued photo ID;
• Proof of residential address dated within the last three months (e.g., utility bill, bank statement);
• Proof of the payment method used for deposits (e.g., screenshot of e-wallet, copy of bank card).

h2m88 will not process withdrawals to accounts that have not completed KYC verification. Account balances will not be forfeited during the verification process, but withdrawals will be placed on hold until verification is satisfactorily completed.

Account Security

You are responsible for maintaining the confidentiality of your h2m88 login credentials. h2m88 will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your password secure. If you suspect unauthorised access, contact h2m88 support immediately.

4. Deposits and Withdrawals

All financial transactions on the h2m88 Platform are conducted in Malaysian Ringgit (MYR). The following general conditions apply:

• Deposits are subject to the minimum and maximum limits published on the h2m88 deposit page, which may vary by payment method.
• h2m88 accepts deposits via Touch 'n Go eWallet, Boost, DuitNow, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and FPX. Accepted methods are subject to change without advance notice.
• h2m88 does not accept deposits from third parties. The deposit method must be registered in your own name. Funds deposited from unverified third-party sources may be forfeited.
• Withdrawal requests are processed to the same channel used for the original deposit where technically feasible. h2m88 reserves the right to require additional verification before processing withdrawals.
• h2m88 does not charge processing fees on standard deposits or withdrawals, though your payment provider may impose its own transaction charges.
• Withdrawal processing times are indicative only and may be extended during high-volume periods, pending KYC verification, or for fraud prevention reviews.

5. Bonuses and Promotions

h2m88 offers bonuses and promotions subject to specific terms that are communicated at the time of each offer. The following general conditions apply to all bonuses unless otherwise stated:

• Bonuses may only be claimed once per player, household, IP address, device, and payment method, unless the promotion explicitly states otherwise.
• All bonuses are subject to a wagering requirement that must be satisfied before bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements are specified on each individual promotion page.
• Bonuses are valid for the duration stated in the promotion. Expired bonus funds will be forfeited.
• h2m88 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice, at its sole discretion.
• Abuse of bonuses – including but not limited to using multiple accounts to claim the same bonus, employing low-variance betting strategies to minimise wagering risk, or coordinating bonus abuse with other players – constitutes a material breach of these Terms and will result in forfeiture of bonuses and any associated winnings.
• Free bets and free spins are subject to their own product-specific terms in addition to these general conditions.

6. Betting and Gaming Rules

All bets placed on the h2m88 Platform are subject to the specific rules applicable to each product category (sportsbook, live casino, slots, lottery, etc.) as published within the respective product section of the Platform. In the event of any conflict between product-specific rules and these Terms, the product-specific rules shall take precedence in relation to gameplay and settlement, and these Terms shall govern in all other respects.

• All bets are final once confirmed. h2m88 does not accept requests to cancel, amend, or void bets except where expressly provided for in the applicable product rules (e.g., cash-out on sportsbook markets).
• h2m88 reserves the right to void any bet placed on clearly incorrect odds caused by a manifest error, technical malfunction, or system error. h2m88 will notify affected members and refund the stake amount of voided bets.
• Minimum and maximum bet limits apply per product and are displayed within the game interface or sportsbook market. h2m88 reserves the right to apply individual account-level limits.
• In live casino games, the dealer's decision and studio rules apply. Game outcomes are determined by certified and independently audited random number generation processes where applicable.

7. Prohibited Activities

The following activities are strictly prohibited on the h2m88 Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or gain an unfair advantage;
• Collusion, chip dumping, or any coordinated strategy with other players to gain an unfair advantage in live casino or poker environments;
• Money laundering or using the h2m88 Platform to process proceeds of criminal activity;
• Providing false identity information during registration or KYC verification;
• Attempting to exploit software bugs, glitches, or technical vulnerabilities;
• Creating multiple accounts to claim duplicate bonuses or circumvent account restrictions;
• Allowing any third party to access or use your h2m88 account;
• Any activity that interferes with or disrupts the operation of the Platform or its underlying infrastructure.

8. Intellectual Property

All content on the h2m88 Platform – including but not limited to the h2m88 brand name, logo, software, game content, graphics, text, and user interface elements – is the property of h2m88 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial gaming activities in accordance with these Terms. No other rights are granted. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content without the prior written consent of h2m88.

9. Limitation of Liability

To the maximum extent permitted by applicable law, h2m88 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Platform, including but not limited to losses arising from:

• Service interruptions, downtime, or technical malfunctions beyond h2m88's reasonable control;
• Delays in payment processing caused by third-party payment providers;
• Unauthorised access to your account resulting from your failure to maintain password security;
• Decisions made by you based on information displayed on the Platform.

h2m88's total aggregate liability to any member in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that member in the 12-month period preceding the event giving rise to the claim, or RM1,000, whichever is lower.

10. Account Suspension and Termination

h2m88 reserves the right to suspend, restrict, or permanently close any account at its discretion, including in the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete KYC verification within a reasonable period;
• Reasonable suspicion of fraudulent activity, money laundering, or criminal conduct;
• Instruction from a regulatory authority or law enforcement agency;
• Account inactivity exceeding 12 consecutive months (dormant account policy).

Upon closure of an account for breach of these Terms, h2m88 may forfeit any remaining balance where that balance is associated with bonus abuse, fraudulent activity, or breach of these Terms. For account closures in all other circumstances, h2m88 will endeavour to return verified deposited funds to the member via their registered payment method.

11. Responsible Gaming

h2m88 is committed to promoting responsible gaming and providing a safe environment for all players. h2m88 is strictly for adults aged 21 years and above. The following responsible gaming tools are available to all members from within the h2m88 account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limit decreases take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-off Period: Temporarily restrict your account access for a period of your choosing (24 hours, 7 days, 30 days).
• Self-Exclusion: Permanently exclude yourself from the h2m88 Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.

If you believe your gambling is causing harm to yourself or others, please visit our Responsible Gaming page for further guidance and access to support resources.

12. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which h2m88 holds its operating license. Any disputes between you and h2m88 shall be subject to the exclusive jurisdiction of the courts of that jurisdiction. h2m88 operates an internal complaints procedure: disputes should first be submitted to the h2m88 support team for resolution. Where an internal resolution cannot be reached, you may refer the matter to the relevant dispute resolution service associated with h2m88's gaming license.

13. Amendments to These Terms

h2m88 reserves the right to amend these Terms at any time. Material changes will be communicated to registered members via email or a notice displayed on the Platform prior to the effective date. The date of the most recent revision is indicated at the top of this document. Your continued use of the h2m88 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the h2m88 support team. Our customer support is available via live chat on the Platform from 9:00 AM to 1:00 AM MYT, seven days a week. Written enquiries may be directed to our official support email address: [email protected]

h2m88 is committed to resolving all enquiries promptly and fairly. Most support issues are resolved within one business day.